Frequently Asked Questions
Everything you need to know about your With Jéan order, shipping, and style guide.
How long will it take for my order to arrive?
We offer express worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times range from 2-5 business days depending on your location.
What is your return policy?
We accept returns within 21 days of the delivery date. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale.
Will I have to pay duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are calculated by your local customs office.
How do I find my correct size?
Each product page features a specific size guide and fit notes. We generally recommend following your usual size, but if you are between sizes, we suggest sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna in select regions.
Can I cancel or modify my order?
Once an order is placed, it is processed immediately by our warehouse team. Therefore, we are unable to guarantee any cancellations or modifications to your order once it has been confirmed.